Products & Orders
Facility Rules
Product Questions
Store Credit
After Ordering
- Can I expedite my delivery after placing an order?
- My payment was processed, but I didn’t receive an order confirmation.
- Can I get an invoice for my purchase?
- What should I do if I received a defective or incorrect item?
- Can I cancel my order?
- What should I do if I didn’t receive my order confirmation email?
Before You Order
Returns
- What is your return policy?
- How can I dispute a damaged return decision?
- Can I get an exchange for a damaged return?
- What happens if my return arrives damaged?
- Can I return an item if it is damaged or not in its original condition?
- How can I prevent my order from being returned?
Shipping Options
Payments
- Do you accept EBT or Snap benefits?
- Can I refund my Pre-Paid Account balance?
- Are there any fees for using a Pre-Paid Account?
- Can I use my Pre-Paid Account with other payment methods?
- What are the benefits of a Pre-Paid Account?
- How does a Pre-Paid Account work?
Tracking
During Checkout
- Will I receive a receipt for my payment?
- What should I do if my payment is declined?
- Can I use multiple payment methods for a single purchase?
- What payment methods are available?
- What should I do if my promo or credit code doesn’t work?
- Can I apply a promo or credit code after placing an order?
Delivery
Order Changes
What is the monthly food limit?
Payment security
- Who can I contact if I have concerns about payment security?
- What should I do if I suspect unauthorized activity?
- Can I use a secure payment method like PayPal?
- How do you prevent unauthorized transactions?
- Are my payment details stored on your website?
- How does your website protect my payment information?