Occasionally, packages may take longer than expected to arrive due to factors outside of our control.
Delays may be caused by:
- Shipping carrier delays
- Severe weather conditions
- Holidays or high shipping volumes
- Correctional facility receiving or processing procedures
If your tracking information shows that your package is still in transit, we recommend allowing additional time for delivery.
If your package has not arrived and there have been no tracking updates for an extended period, please contact our Customer Care team at contact@emmaspremium.com or (888) 638-9994. We'll be happy to review your shipment and assist you in determining the next steps.
Please note that once a package has been delivered to a correctional facility, additional time may be required for the facility to inspect and process it before it is distributed to the incarcerated individual.