You can check the status of your order at any time by logging into your Emma's Premium Services account.
- Log in to your account.
- Click on "Order History."
- Select the order you'd like to view.
Your order status will be displayed along with any available updates.
If you placed your order as a guest, you can check your order status using the tracking link included in your shipping confirmation email. If you haven't received a shipping confirmation yet, your order may still be processing.
Understanding Your Order Status
Order Received – We've received your order and it's waiting to be processed.
Processing – Your order is being prepared for shipment.
Shipped – Your order has been shipped. If available, you'll receive a tracking number by email.
Delivered – The carrier has delivered your package to the correctional facility. Please note that it may take additional time for the facility to inspect and distribute the package to the incarcerated individual.
If you can't find your order or have questions about its status, please contact our Customer Care team and have your order number available.
- Contacting us at (888) 638-9994 or contact@emmaspremiumservices.com