If you didn't receive your order confirmation email, don't worry. Here are a few steps you can take:
1. Check Your Spam or Junk Folder
Sometimes confirmation emails are filtered into your Spam or Junk folder. Be sure to check there first.
2. Verify Your Email Address
If you created an account, make sure the email address associated with your account is correct.
3. Allow a Few Minutes
Order confirmation emails are usually sent immediately after your order is placed, but in some cases, they may take a few minutes to arrive.
4. Contact Customer Care
If you still haven't received your confirmation email, please contact our Customer Care team contact@emmaspremium.com or 888) 638-9994. We'll be happy to verify whether your order was successfully placed and resend your confirmation if needed.
To help us locate your order, please have the following information available:
- Your full name
- The email address used when placing the order
- Your loved one's name and DIN (if available)
- The approximate date and time the order was placed