If an item in your order is unavailable, we'll do our best to keep your order moving without unnecessary delays.
Will my item be substituted?
If a similar product is available, we may substitute the item with one of equal or greater value and most likely an item that is already on your order.
What if I selected "No Substitutions"?
If you chose "No Substitutions" during checkout, we will not replace the unavailable item.
Instead, the item will be removed from your order and handled according to our refund or store credit policy.
What if no substitute is available?
If a suitable substitute cannot be found, the unavailable item will not be included in your order and will be handled according to our refund or store credit policy.
If you have questions about an out-of-stock item or need assistance with your order, please contact our Customer Care team (888) 638-9994.