Shop Orders

• Checking out with Shop App

How do I place an order?

• Step-by-step Ordering

What is the monthly food limit?

• Can I send packages to inmates in Special Housing Units (SHU)?
• How many packages can an inmate receive?

Why do I need to verify my order?

• Who should I contact for help with card verification issues?
• How does the cardholder verification process work?
• What is cardholder verification?

Why is my payment being declined?

• My card has sufficient funds. Why is my payment still being declined?
• What should I do if my payment is declined?

How do I use a promo or credit code?

• What should I do if my promo or credit code doesn’t work?
• Can I apply a promo or credit code after placing an order?
• Are there restrictions on promo codes?
• Why is my promo or credit code not working?
• How can I tell if my promo or credit code was applied?
• Where can I enter a promo or credit code?