If your tracking status shows "Delivered," but you didn’t receive your package:

• Check with the facility package room.
• Have your loved one inquire within the facility with the tracking confirmation.
• Wait 24 hours, as some carriers mark deliveries prematurely.
• Please note facilities sometimes take up to 3-5 days to process orders depending on:
  • staffing
  • volume
  • facility related delays/emergencies
• Contact our support team at (888) 638-9994 or email contact@emmaspremium.com for assistance.